Definitely a five! While we had bought real estate before this was our first joint purchase with our daughter and also of a condo. Michael not only made sure we understood the Chicago condo market and found the type place we wanted, but more importantly he guided our daughter very well through the whole process. We do not live in Illinois and at the day of closing we were not even in the country. Michael was right there to assist our daughter and she closed on her first property without issues!
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